eChinabid pledges to work with our community members to ensure a safe trading environment. Most issues can usually be resolved through communicating directly with the other eChinabid members involved. eChinabid recommends the following steps:
Step |
Explanation |
Time Frame |
| 1. Call your Seller |
Request your seller's contact information and give him or her a phone call. Many issues are just simple misunderstandings that can be resolved with a phone call. |
First 15 days after the listing ends |
| 2. Report suspicious activity. |
Notify eChinabid in the following cases:
You paid but received a significantly misrepresented item .
You paid but did not receive the item .
If the issue remains unresolved after calling the seller and then seeking outside resolution, here are some additional steps eChinabid offers to assist buyers: |
Any time |
3. Try dispute resolution through a third party. |
Try FREE online dispute resolution through SquareTrade . |
First 30 days after the listing ends |
| 4. Contact your payment provider. |
A. If you paid with PayPal, your item may have enhanced protection through PayPal Buyer Protection .
B. Credit Card Service : If you did not use PayPal, but used your credit card, contact your credit card firm - most issuers provide 100% online protection. |
First 30 days after the listing ends |